We want every DOMARO order to arrive in the condition you expect. Because fragrance products are personal-use items, eligibility depends on the condition of the item when it is returned.
Eligible requests
Unused and unopened items in their original packaging may be considered for return or exchange. Wrong items, damaged items, or products received with a manufacturing defect should be reported as soon as possible after delivery. Proof of purchase or your DOMARO order number may be required.
Opened fragrance products
For hygiene and product-integrity reasons, opened, sprayed, or used fragrances are generally not eligible for return or exchange unless the item is defective, damaged on arrival, or incorrect.
Condition of returned items
Returned items should include the original box, packaging, accessories, seals, and any included gifts where applicable. Items that show signs of use or damage after delivery may be declined.
Shipping & refunds
If DOMARO sent the wrong item or the product arrived damaged or defective, we will review the case and arrange the appropriate solution. For approved refunds, processing starts after the returned item is received and inspected. Bank or payment-provider processing times may vary.
How to request a return or exchange
Contact DOMARO through the Contact page and include your order number, the item concerned, and a short explanation. For damaged or incorrect items, photos may help us review the request faster.
START AN AFTER-SALES REQUEST
Use your order number and mobile number to request a return or exchange for an eligible delivered order.